Last Updated: April 26, 2023
By purchasing or using an Indi-Digital Wellness (the indi app) Membership, you agree to the following terms and conditions, which supplement and form a part of the Indi-Digital Wellness Terms of Service. Capitalized terms not defined here have the meaning given to them in the Indi-Digital Wellness Terms of Service.
A “Member” is any individual who has an Indi-Digital Wellness account for personal, non-commercial use. A “Membership Holder” is any Member who activates and pays the monthly subscription fees for a Membership or has aquired their Membership through an employer, broker, or other third-party. A “Membership” is either an Indi-Digital Wellness App Membership as defined below.
Membership Types and Billing Cycles
Membership Types and Billing Cycles Membership Types.
1. Monthly Membership. Purchasing a monthly membership subscription in connection with your use of the Indi app, available on supported devices, is referred to as a “Monthly Membership.” A Monthly Membership provides youwith full access to Indi-Digital Wellness’s available content, features, and services, plus access to the Indi app, for as long as the Monthly Membership remains active.
2. Annual Membership. An “Annual Membership” provides you with access to Indi-Digital Wellness’s available content, features, and services, plus access to the Indi app, for a full year as long as the Annual Membership remains active.
Billing Cycles and Auto-Renewal:
Any Membership recurs on a monthly basis until it is canceled in accordance with these Membership Terms. Billing occurs at the beginning of the Membership cycle and provides access for the full term of the paid cycle. By purchasing a Membership, you acknowledge that your Membership has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Membership by you or Indi-Digital Wellness. To change or terminate your Membership, go to your Account Settings in the indi app or contact Member Support.
Prepaid Periods: You may be given the opportunity to prepay for a period of one or more months of your Membership. At the conclusion of a prepaid period, unless you cancel prior to renewal, and to the extent permitted by applicable law, your Membership will automatically continue on a month-to-month basis at the then-existing non-promotional price for your Membership.
Indi-Digital Wellness may offer additional promotions or discounts related to Memberships from time to time. Please read the details of those offers carefully, as any additional terms presented to you during the signup process will form part of these Membership Terms. Unless specified in writing, all discount offers that require a payment are non-refundable. Any free trial or other promotion must be used within the specified time frame of the trial or promotion. You may be required to have a valid payment method on file in order to initiate a free trial; in this case, if you do not cancel before your free trial period ends, your account will be converted to a paid Membership and will be charged in accordance with these Membership Terms.
Termination or Cancellation of Subscription Cancellation of Membership.
If you terminate your Membership, you may use your Membership until the end of the then-current period and your Membership will not be renewed after that period expires. However, you will not be eligible for a prorated refund of any portion of the Membership fee paid for the then-current Membership period, subject to specific cancellation and refund rights listed below for certain Canadian residents.
Suspension/Termination by Indi-Digital Wellness.
Indi-Digital Wellness may immediately terminate or suspend your account, and all or a portion of your Membership, without notice if:
- your payment is overdue (provided that we will use reasonable efforts to notify you of the overdue payment before we terminate or suspend);
- you provide false or inaccurate information; you violate these Membership Terms, the Terms of Service or any other Indi-Digital Wellness rules or agreements then in effect;
- you engage in conduct that is a violation of any applicable law or tariff (including, without limitation, copyright and intellectual property laws); or if you engage in conduct that is threatening, abusive or harassing to Indi-Digital Wellness employees, agents, or other Indi-Digital Wellness users, including, for example, making threats to physically harm or damage property.
In the event that Indi-Digital Wellness determines, in its sole discretion, that your Membership is being accessed in a commercial setting or is for commercial use, Indi-Digital Wellness reserves the right either (i) to terminate or suspend your Membership at any time by writing to you at the email address associated with your Membership; or (ii) to convert your Membership to a commercial subscription currently available to a Customer (as defined therein) using an Indi-Digital Wellness Product subject to the Indi-Digital Wellness Commercial Partner Standard Terms & Conditions of Purchase. You understand and agree that conversion of a Membership to a commercial subscription may be subject to additional fees and requirements as provided to you by Indi-Digital Wellness.
If we terminate or suspend your Membership, your license to use any software or content provided in connection with the Membership is also terminated or suspended (as applicable). If your Membership is terminated, Indi-Digital Wellness has the right to immediately delete all data, files, and other information stored in or for your account without further notice to you. You must pay all charges up to and including the date of termination. Should you wish to resume your Membership after any suspension, a restoration of service fee may apply. This fee is in addition to all past due unpaid charges and other fees.
Payment Amount to be Charged. Membership Holders agree to pay the monthly fee specified when you purchased your Membership (plus any applicable taxes and other charges). If the amount to be charged varies from the amount you pre-authorized
Payment Amount to be Charged.
Membership Holders agree to pay the monthly fee specified when you purchased your Membership (plus any applicable taxes and other charges). If the amount to be charged varies from the amount you pre-authorized (other than due to the imposition of, or change in, applicable sales tax), you have the right to receive, and we will provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction, unless applicable law requires you to expressly consent to the change in price. Any agreement you have with your payment provider governs your use of your specified payment method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. Your failure to terminate and/or continued use of your Membership reaffirms that we are authorized to charge you for that Membership. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you.
You may be asked to provide a payment method (such as a credit, charge, or debit card number) that we accept in order to activate your Membership, along with other payment information. You represent and warrant that you have the legal right to use all payment method(s) that you provide to us. Your authorizations in this section also apply to our payment processors and any other companies who act as billing agents for us. You hereby authorize us to charge your specified payment method on a monthly basis in line with your Membership cycle, in advance, for your Membership(s) and/or to place a hold on your payment method with respect to any unpaid charges for your Membership(s). You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt, and you agree that these Membership Terms shall be accepted as authorization to the issuer of the payment method to pay any amounts described herein, without requiring a signed receipt from you. You authorize us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Indi-Digital Wellness, nor any Indi-Digital Wellness agent, will have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these Membership Terms. If you provide a debit card number instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.
Third-Party Payment Processors.
You agree to pay us, through our payment processors or financing partners (as applicable), all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you set up your account. We reserve the right to correct, or to instruct our payment processors or financing partners to correct, any errors or mistakes, even if payment has already been requested or received.
If you finance the purchase of your Membership, you agree to abide by the terms of the financing agreement with our financing partner governing your purchase, which will be provided to you separately. Indi-Digital Wellness may treat your failure to abide by the terms of your financing agreement with our financing partner as a breach of these Membership Terms.
Bill Inquiries and Refunds.
If you believe you have been billed in error for a Membership, please notify us within 60 days of the billing date by contacting Member Support at 1-888-123-4567 or emailing [email protected]. Indi-Digital Wellness will not issue refunds or credits after the expiration of this 60-day period, except where required by applicable law.
STATUTORY CANCELLATION RIGHTS (CERTAIN CANADIAN RESIDENTS ONLY)
British Columbia You may cancel your Membership 10 days after you initially subscribe for any reason by sending Indi-Digital Wellness a notice of cancellation to [email protected].
Ontario Your Rights under the Consumer Protection Act 2002
You may cancel this agreement at any time during the period that ends ten (10) days after the later of the day you receive a written copy of the agreement and the day all the services are available. You do not need to give the supplier a reason for canceling during this 10-day period.
In addition, there are grounds that allow you to cancel this agreement. You may also have other rights, duties, and remedies at law. For more information, you may contact the Ministry of Consumer and Business Services.
To cancel this agreement, you must give notice of cancellation to the supplier, at the address set out in the agreement, by any means that allows you to prove the date on which you gave notice. If no address is set out in the agreement, use any address of the supplier that is on record with the Government of Ontario or the Government of Canada or is known by you.
If you cancel this agreement, the supplier has fifteen (15) days to refund any payment you have made and return to you all goods delivered under a trade-in arrangement (or refund an amount equal to the trade-in allowance).
Saskatchewan Your Rights under The Consumer Protection and Business Practices Act
You may cancel this contract at any time during the period that ends seven (7) days after the later of the day you receive a written copy of the contract and the day all the services are available (in calculating the 7 days, count only days on which the supplier is open for business). You do not need to give Indi-Digital Wellness a reason for canceling during this period. In addition, there are other grounds that allow you to cancel this contract. You may also have other rights, duties, and remedies at law. For more information, you may contact the Consumer Protection Division, Financial and Consumer Affairs Authority of Saskatchewan. To cancel this contract, you must give notice of cancellation to Indi-Digital Wellness, at [Insert Company Address], by personal service, by registered mail, or by any other means set out in the contract. If you cancel this contract, the supplier has fifteen (15) days to refund any payment you have made.